AI support that learns and improves continuously
Intercom Fin is an AI-powered customer service agent designed to resolve support inquiries by utilizing content from your help center. It effectively handles even the most complex queries across multiple channels through a continuous improvement process known as the Fin Flywheel. This process involves training Fin on your organization's procedures, knowledge, and policies, followed by performance testing prior to deployment. Once launched, Fin operates across all channels, and its performance can be analyzed and enhanced using AI-driven insights, ensuring that each query is addressed accurately and consistently.