AI Assistants for Banking Excellence
T-Bank has developed a suite of AI assistants utilizing Small Language Models (SLM) specifically designed for various banking tasks. This strategic choice enables cost-effective, rapid, and scalable AI solutions that significantly enhance customer service. Currently, T-Bank processes 40% of all client inquiries using AI technology, with a focus on improving the quality of responses from AI agents rather than merely increasing automation rates. The bank's approach demonstrates that effective AI implementation does not solely rely on large language models (LLMs) but can also leverage smaller models that are easier to deploy and maintain. T-Bank is committed to a hybrid strategy, testing various LLMs while also developing its own models tailored for Russian-speaking users. Additionally, the bank contributes to the local AI community by making its models available as open-source resources.