Empowering businesses with autonomous AI agents
Finance is an AI-driven tool designed to enhance business operations through the deployment of autonomous agents. These agents, referred to as 'Agentforce,' are capable of resolving customer inquiries beyond the capabilities of traditional chatbots. For instance, one use case involves an AI agent named Sophie at Saks, which assists customers in finding clothing. Another example includes the integration of AI in restaurant reservation platforms like OpenTable, providing tailored dining suggestions. Salesforce CEO Marc Benioff predicts that by the end of fiscal year 2026, there could be one billion AI agents in service. The tool operates on a consumption-based model, charging businesses per conversation, and aims to refine business outcomes through continuous updates, with version two of Agentforce already in testing.